Shipping policy

At Stellar Finds, we strive to provide you with exceptional service and ensure that your shopping experience is as smooth and convenient as possible. This Shipping Policy outlines important details regarding shipping, delivery, and related services. Please read this policy carefully to understand our practices.

1. Order Processing Time:

   • Upon receiving your order, we will promptly process and prepare it for shipment.
   • Order processing time may vary depending on the product, its availability, and other factors. We aim to process orders within 2-3 business days (excluding weekends and holidays).
   • In case of any delays or issues with your order, we will notify you promptly and provide updates on the expected processing time.

2. Shipping Methods and Carriers:

   • We partner with reliable shipping carriers to ensure safe and efficient delivery of your orders.
   • The available shipping methods will be displayed during the checkout process, and you can choose the one that best suits your needs.
   • We offer both standard and expedited shipping options, with estimated delivery times provided for each method.
   • Shipping costs will vary based on the selected shipping method, order weight, destination, and any ongoing promotions or discounts.

3. Shipment Tracking:

   • Once your order is shipped, we will provide you with a tracking number or a link to track your package.
   • You can use this information to monitor the progress of your shipment and estimate the expected delivery date.
   • In case of any issues or concerns with tracking, our customer support team is available to assist you.

4. International Shipping:

   • We offer international shipping to select countries. Please note that additional fees, customs duties, and taxes may apply, depending on your location.
   • The recipient is responsible for any customs clearance, import duties, or taxes imposed by their country's customs authorities.
   • We recommend checking with your local customs office to understand and account for any potential fees before placing your order.

5. Delivery Time:

   • Delivery times will depend on various factors such as the shipping method chosen, the destination address, and any unforeseen circumstances.
   • Estimated delivery times provided during checkout are approximate and are not guaranteed.
   • While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by external factors such as weather conditions, customs clearance, or carrier issues.

6. Address Accuracy:

   • It is the customer's responsibility to provide accurate and complete shipping information during checkout.
   • Please double-check your shipping address to avoid any delivery issues or delays.
   • In case you need to update your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate the change if the order has not been shipped.

7. Lost or Damaged Packages:

   • We take great care in packaging and securing your order to minimize the risk of damage during transit.
   • In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately.
   • We will work closely with the shipping carrier to investigate and resolve the issue as quickly as possible, ensuring your satisfaction.

8. Returns and Exchanges:

   • For information on our return and exchange policy, please refer to our dedicated Return Policy page. This policy outlines the procedures and guidelines for returning or exchanging products.

9. Contact Us:

   • If you have any questions, concerns, or require assistance regarding our shipping policy or any other matter, our dedicated customer support team is here to help.
   • You can reach us through our website's contact form, email, or phone during our business hours.